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WinVaarta WhatsApp for Residential and Apartment Societies

Resident Queries and Support
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A WhatsApp Business API and CRM system with automated chat responses can handle frequently asked questions (FAQs), direct residents to the right departments, and allow them to report issues (e.g., plumbing, electricity). Residents can select options from pre-defined menus, and their requests are automatically routed to the respective staff members.
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Quick, automated responses to common queries; fewer manual interventions
Announcements and Alerts
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The WhatsApp Business API CRM can send mass broadcasts using the WhatsApp Business API to notify residents of any important events, meetings, or urgent announcements.
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Instant, reliable communication with all residents, ensuring no one misses out on important updates
Payment Reminders for Maintenance Fees
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The WhatsAapp Business API can send automated payment reminders via WhatsApp to residents with pending dues. It can also provide a secure payment link directly through WhatsApp, enabling easy online payments
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Timely reminders, seamless payments, and reduced effort for the management team
Complaint Management System
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Residents can log complaints via WhatsApp by selecting the type of issue, which the CRM categorizes and assigns to the relevant staff member for quick resolution. Residents receive updates on the status of their complaints until the issue is resolved
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Organized and transparent complaint management, leading to faster issue resolution
Society Rules and Guidelines Distribution
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The WhatsApp Business API and CRM can send PDFs or quick links containing society rules, guidelines, and policies to all residents
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Better awareness and compliance with society rules
Event Invitations and RSVPs
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The WhatsApp Business Api & CRM can be used to send event invitations, allowing residents to RSVP directly via WhatsApp. The system tracks attendance, sends reminders, and even provides event details like time and location
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Easy event coordination and higher engagement from residents
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